The seven chapters of Cash in on Conflict draw from the last 10 years of Charlie Irvine’s work with organisations of all shapes and sizes as well as his own life experiences. Each chapter provides tools and techniques that are easy to use and apply. Throughout, Charlie suggests actions that people can take to Cash in on Conflict.
Chapter 1 Exploiting difference
Partnering is the new organisational DNA for creating sustainable success
Getting into the spirit of Partnering
The need for Partnering
The meaning of Partnering
Change at the speed of success
Setting the overall context and providing a definition for Partnering
Chapter 2 Acquiring attitude
Partnering urges people and organisations to achieve amazing things
There is no model for Partnering
Partnering includes the entire organisation
Partnering requires a set of skills
Partnering is the business case for valuing difference
Taking a whistle-stop tour through the case for liberating ourselves from business models
Chapter 3 Noticing chaos
Partnering makes us curious, not angry, about what we notice
Notice how you notice
Notice the impact of what you notice
Name what you notice… with care
How to get curious, not angry
Providing a powerful wake-up call through a challenge to think about the assumptions we hold and the language we use
Chapter 4 Adopting assumptions
Partnering makes some powerful assumptions about what is possible
What is an assumption?
Discovering and naming the assumptions we hold
Seven useful Partnering assumptions
Grappling with our own assumptions and presenting seven
powerful assumptions about what is possible
Chapter 5 Partnering conflict
Partnering helps us welcome differences and embrace conflict
Profit from the inevitable
Harness the power of conflict
Working with conflict – drawing down the profits
The role of communication in conflict
Focusing directly on conflict and re-defining it to benefit from disputes and the differences between people
Chapter 6 Questioning power
Partnering needs the skill to ask affirmatively disruptive questions
Are questions just questions?
The art of questioning
Acquire your Partnering attitude
Questions for Partnering success
Exploring the world of questions and learning to develop the craft
Chapter 7 Cash in
…and get on with Partnering
Turning from thoughts to action
Getting on with Partnering
Getting it right from the start
A few final questions to affirmatively disrupt
Getting on with moving in some new, familiar, exciting and vexing directions.
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